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| - OK so I love beer and I love pizza, both things that BJ's has and, I think, does well. However, I've been here a few times and every time the service was slow and a bit scattered. Let me explain what happened this last time:
I came here with one of my friends to have lunch before we went shopping at the mall one Sunday afternoon. The place was kind of busy but they had a lot of servers on the floor...it looked to me like each server maybe had 3 or 4 tables (I could very well be wrong here though). My friend was already waiting at our table with waters when I got there, and explained to me that our server would come back and take our drink orders once I was ready. I really don't think I'm exaggerating when I say that we waited for at least 10 minutes before she came back. When she came around, I asked her about this beer they had on special and asked if I could try it while my friend ordered a Fathead's Holly Jolly. Our server was more than happy to bring me a tasting of the special and I ordered it since it was delish! I really don't think i'm exaggerating again when I say that it was at least another 10 minutes until she came back with my drink, and at this point my friend had already finished hers. The downside to all of this is that we hadn't even ordered our food yet and we'd already been there at least 20+ minutes.
By the time we were able to order our food, we were starving and opted to each get a side salad and split a flatbread pizza...pepperoni on all of it and banana peppers on just half. BJ's is fancy and the servers are able to put in the orders on these touchscreen pads at the table so they go straight to the bar/kitchen. Now I don't know if our server put in the pizza wrong or if the kitchen just messed up but there was only pepperoni on half and banana peppers on half. Not a huge deal since I could've done without the pepperoni anyway. Now the salads: mine was a delicious garden salad that had an abundance of different veggies, while my friend ordered the caesar...it ended up being probably half the size of what mine was.
I know I could've given BJ's a 3-star rating for this experience, but I really do like their food (when it comes out right). The service is definitely on the slower side, even when they're slow (I know because I've been there when it's slow...and they're slow). I love the space of the place, especially in the summer time when the patio is open. I will definitely go back and enjoy something from their huge menu, but I will make sure to bring a little patience with me next time. :)
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