The meat on the cheeseburger was overly done and cold. The cheese on top hadn't melted at all. I took it back and reported the issue. When the manager brought the new sandwich, he suggested "In the future, make sure you tell them you want some of the cheese melted." He totally missed my point about the burger being cold. No, I shouldn't need to tell staff to "make sure the meat is warm enough." Ridiculous. But for the fairly consistent (note I'm not saying great)food quality at their other locations, I'd have given my experience 2 stars.