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  • I have been to Vegas at least once a year for the past four years, and have always stayed at the Venetian. I booked the Palazzo this weekend (6/18-6/20) for a bachelorette party and I was pretty excited to stay somewhere "new" (kinda, since Venetian and Palazzo are pretty much the same). Anyhow, I figured that since I'd never had a bad experience at Venetian, it would be the same for Palazzo. Surprise, surprise, I was wrong! - I arrived around 12:00pm to see if we could check in early. They said they didn't have any clean suites available, and that they would call me when the room was ready. Ok, fine, no big deal-- I grabbed some lunch with my friends and we went to the mall to kill time. I called at 2:30pm to see if by chance the room was ready. They told me no, and that it would be ready at 3:00pm. 3:30 rolls around and still no call. 4:00 rolls around, STILL no call. At this point I am irritated since check-in is technically at 3:00, so I get in line to ask about what's going on. Two other people behind me are in line for the same issue. Finally, I got to the front of the line and they apologize for being so busy, blah blah. However they were friendly and upgraded our room to a suite w/ a strip view on the 19th floor. - When we got the room, however, the housekeeping staff hadn't done a very good job cleaning the room. There were still stains on the counters AND they left a pair of the previous guests' dirty flip flops ON THE DRESSER! WTF?! - Since we couldn't check in early, we left our bags with the bell hop staff. I called the concierge desk to have our bags taken up to our room--they quoted 15 minutes. Awesome, that would give us time to freshen up before dinner. NOT! It took them a good 45 minutes at the very least to get the bags to us and it ruined our timing for dinner. Ughhh, so irritated!! I later discovered that there were some events going on (Miss USA, daytime Emmy Awards, poker tournament, yadda yadda), but still that's no excuse for the service. I was very surprised. Anyways, some pros about the hotel: huge suites, awesome pool, great centralized location. Next time I think I'll pass on the Palazzo!
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