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  • Ordered the Hertz car at the PALMS resort in Las Vegas for 9:00 and the next day and when we arrived at 9:00 the Hertz representative was not there. At 9:45 we received a call to pick up the car. When we went to the car we found it dirty inside and out. The car had recently been smoked in as well. Standard dings and dents for a rental car with 34,000 miles. Ford Focus 2013 ran poorly, sputtered often on acceleration. Went to drop the car off EXACTLY 48 hours after we picked it up. Of course the Hertz representative had to finish her text before we were served. Computer down unable to print invoice but was assured invoice would be emailed asap. A day later received invoice and was billed an EXTRA HOUR for bringing the car back. Of course nothing mentioned the fact that we picked up the car 45 minutes LATE. Poor service will not use HERZ again.
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