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  • I love the food at Sammy's, but my overall experience here was very negative! I have been to the location on Sahara and the location at Rainbow and 215 and have never had bad service before. When we first walked in, no one greeted us. It was a Thursday afternoon. About 5 tables inside and no one was on the patio because it was windy. We weren't sure if we should seat ourselves so we stood waiting. I looked at a few servers who passed us by but no one said anything to us. Finally a server told us we seat ourselves. So we asked to wait for a booth they had, it just needed to be clear of cups and trash. The busser literally took 10 minutes to come out. He was very kind, but slow. By now, I was ready to walk out because I work in the service industry. My family member told us we should just wait and see if it gets better so I agreed. We sit and wait yet again. The server didn't come until about another 5 minutes later. She asked if we needed menus. We said yes. So she left, then came back a few minutes later and handed us our menus. The manager was on the phone the whole time while this was going on by the way and looked at us, but did nothing. Our server didn't warmly greet us at all, but said a few words. She just stared at us, waiting for us to order. So I ordered our drinks. She came back with drinks, said nothing. Then asked if we're ready by saying "Ready?" So we decided to order right away after waiting 30 minutes with nothing yet accomplished. The weird thing is that when other people came in after us, the other servers were warm and friendly and actually seated them to the booths. My food came out semi-warm but I ate it anyway because we were starved. Not to metion we ordered my niece her food off the kids menu and asked if we could have her milk after she ate because then she won't eat. The waitress said it doesn't come with a drink and I lifted up the kid's menu to show her. She just stared at us, so I said nevermind. It was really weird. I've ordered take-out a few weeks ago and the hostess treated me better than our server. I always look out for good service because I am a server myself. I would have told the manager at this location about our experience but he was nowhere to be found. Was very disappointed. Place seemed very unorganized, staff-wise.
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