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| - As an avid diner and an industry veteran, I am passionate about receiving decent customer service in a restaurant setting. That noted, I had the WORST experience of my 42 years this past evening @ LDV Pizza in Bridgeland...
- We sat for 20 minutes before being greeted/having our drink order taken (I walked to the bar and brought the next 2 glasses of wine to the table myself).
- There was absolutely no check back on the food and our plates were not cleared the entire time we were there.
Here's where it gets worse. On our way out, I asked to talk w the manager "Rocko." I shook his hand and explained to him...
- That we just received the worst service I have ever experienced in the industry.
- It was the 3rd time I had never left a tip in my life and could not possibly have seen myself leaving one in this situation.
- I would never be back.
- I would do my best to ensure that my friends and large social circle did not waste their hard-earned money on such a sub-standard dining experience.
Now a decent establishment would take this type of feedback to heart and do their best to rectify the situation. "Rocko's response? This upstanding gent told me I was a piece of s#*t, he didn't need people like me in his restaurant and I should leave before he called the cops. Seriously...this did indeed actually happen!
Now the food...if you like your striploin over-cooked, the thickness of a piece of bacon and the texture of a pork chop, then LDV might just be the place for you. An absolute disgrace to Calgary's dynamic dining scene.
Update: Looking at "Rocko 's" response to my review it is evident (and not surprising) that he simply does not understand the concept of customer service. I have experienced his lack of business sense and his inability to properly staff a restaurant first-hand. He and his staff put out a poor quality product and apparently expect patrons to remain hush about it.
I thank my friends, family and colleagues for the numerous comments I have received with regards to the fact that they will absolutely, under no circumstances provide LDV with their business. A boycott is a valuable tool with regards to informing an establishment that sub-standard service (and goodness knows there is enough of it out there) is simply not acceptable. In the event of ambiguity, let me once again make it clear that LDV will never receive another hard-earned $0.01 from me or anyone who asks for my opinion.
The truth is that the restaurant industry is and always has been over-crowded. Those that put a good product on the table via sharp service in a comfy atmosphere survive. Those run by egomaniacs like "Rocko" who chose not to value their paying customers opinions fold.
Lest I forget..."Rocko" is a big boy...I had no idea that he was incapable of handling a firm handshake. Unless I am recalling the situation incorrectly (which is quite possible given being so taken aback by "Rocko's" temper tantrum), I had to remind him of the definition of assault and ask that he remove his hands from my body...exactly the type of experience that the majority of restaurant goers are looking for I'm sure.
For me and my gal, it was a most unenjoyable evening from which we will most certainly recover. For LDV Pizza it is their livelihood; if I were "Rocko," I would spend less time making up excuses and roughing up patrons and a little more time on fixing what is clearly a broken business model.
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