This place is horrible. I put up with it for a while just because I hate change so much and when you start with a new dermatologist it takes months to get in so I put up with this horrible customer service. Wait, customer service doesn't even apply. They make you pay right when you walk in. Typically this doesn't concern me but here it bothers me because after 2 hours wait I like to leave but it's hard to leave once I already paid my copay. I understand things happen which is why I will put up with a 45 minute wait sometimes even an hour but it should not be the norm, which it is here. I started making my appointment the first appointment of the day to avoid waiting but even being the first appointment of the day, my wait was 35 minutes.