I have had Cox Cable for 8 Years and had next to no problems until recently when I called to try and lower my bill. doing research I found I could get cheaper TV going to them as a new customer and they treated me like a spoiled child for even asking what my options would be. I was on hold for over 35 min on one failed attempt to talk to customer serves when I gave up. DISH or Direct TV has better customer service and cheaper rates. only reason I gave them 2 stars is the product it self was good for me and I still have there high speed internet. I shut off cable and am using internet for TV now.