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  • I'm really not one to write negative reviews, but honesty is the best policy in this case. The customer service at this location is truly abysmal. The only reason that I gave two stars instead of one is because the sandwich was actually pretty good. Unfortunately, despite the tasty sub, I was still left with a bad taste in my mouth after the rude experience at this location. Here's the story: I went in for dinner. After waiting a short while, the "sandwich artist" approached the counter. He didn't even really ask me what I wanted, rather he grunted and made eye contact while snapping on his plastic gloves. I noticed that he didn't speak English too well, and I would never hold that against him - maybe pleasantries aren't his strength? After fixing up my sandwich, he passed me along to the final phase where his compadre applied veggies and began to ring up my order. I had pulled a coupon up on the Subway app and showed it to the cashier. The coupon indicated free chips with the purchase of a sub. The cashier insisted that I go through all the steps to ensure that I had clearly marked the coupon as "redeemed." After doing so, she muttered my final total. But, something was wrong with the amount. It was slightly too much, and I could tell. I explained that the sub I ordered was the Sub of the Day. "Sorry," she fired back, "one coupon at a time." I tried to explain that it wasn't really a coupon, it's their daily promotion. Other locations had honored both deals for me before. She brought over the "sandwich artist" who just rudely retorted: "One coupon at a time, that's the deal." Ok, but now here's the problem, I tried to respond calmly. They had made me redeem the coupon on the phone, so now I couldn't use it in the future. The cashier tapped at my phone to try to take it back, to no avail. "Oh well," she mused flippantly, "you'll just have to wait for the next coupon." No apology, no chips, just move along. Ordinarily, I would walk away and leave it alone. However, their refusal to not only honor the coupon, but to be blatantly hostile and rude the entire time was unacceptable. I can confidently say I will not return to this location in the future.
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