My wife and I had been pleased with the items we recently purchase from the Potato Barn. Our most recent purchase was for a desk that would fit with our decor. The desk was purchased, paid for and we requested to leave it at the store for a few days which was granted.
A couple of days later we received a call from the store stating that they had charged us the wrong price for the merchandise and that we would owe an additional $300 plus when we came back to pick it up. Had we taken the desk the day we paid for it we would not have received the call.
Yesterday we went in to get the desk and question the additional charge. Their policy is upfront:
NO RETURNS, EXCHANGES, OR REFUNDS. ALL SALES ARE FINAL.
Well, all sales are not final. The owner, who would not come up to talk to us, had his employees inform us that we owed the additional balance. Otherwise they would refund the amount we had previously paid. Their policy of "All Sales Are Final" does not apply to them. It's too bad. We took our refund and left.
We, unfortunately, will not go back to a Potato Barn to shop again. They are not morally ethical in their policies.