I've only been here a handful of times because others insist "it's the best." Well, if that's all Downtown has to offer..meh. I just went quickly on my lunch break and ordered a sandwich to go. Staff seemed distracted and more concerned with socializing with kitchen staff than keeping up with customers. I waited 20 minutes for my food without even a "hey, sorry about the wait, food will be right out." As I was leaving the same staff member had gone outside and grabbed a couple of glasses (not overloaded arms or anything) but as I was leaving she rushed on by, didn't bother letting me out first, or even an "excuse me." Just not much for customer service at all. I used to work in the restaurant business and can appreciate busy times and trying to get things done, but there is (or should be) a sense of customer service in the forefront of it all. Also, I ordered no jalepenos and, well, I bit into one and now my mouth is on fire. Won't be going back.