One thing I always appreciate about Tony's is the consistency of the product that is coming out of the kitchen. Even in chain restaurants this can be hard to achieve but they do a great job.
If I am going to Tony Roma's, I am going for the ribs. Pretty much never stray from my regular order of baby back ribs with Carolina honey bbq sauce. Meat is fall off the bone soft to the pint you can eat it with a knife and fork, and still get the bones clean.
Love the choice of 2 sides with the meal, and that you can get a little fancier options for an up-charge.
On this occasion my friends baby back ribs were pretty tough. She mentioned it to the waitress who immediately offered to get it changed for her, brought another plate so she could keep eating her fries and got that changed in the kitchen straight away. Kitchen did a great job of getting the new ribs out and they were perfect second time around. Definitely a fluke as never had that happen before, but great customer service getting it sorted out.
Any time I feel for ribs this is my number 1 choice. Plus if you ask for your garlic mashed potatoes fully loaded they will bring you cheese, bacon, green onions, and sour cream on the side for them at no charge! Bliss.