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  • My sister, her husband, my husband and I have been frequenting the Harry Buffalo for the past year at least once per month. Up until now, the place was great. Good service, good food, good beer and good GM. Went there this past Saturday for "customer appreciation day" and what a clusterf**k. Had to wait about 20 minutes for the clearly overworked waitress to come take our beer order. Beer finally showed up to the table another 15 minutes after we ordered it. They then gave us plastic cups to drink out of because "it's too busy and the glasses are all dirty, so this is all we have." Seriously? This isn't a frat party? I'm a grownup...clean some glasses!! They were supposed to have a buffet set up with some appetizers, but that never even happened. About an hour after we arrived, they threw some cheesy bread on the table and said that's all there would be and we were supposed to "pass it around" so other people could have some!!! I tried to order a round of shots for our table and was told that the bartender couldn't make the shots because she "didn't have the time." My sister and I got to talk with some of the people at surrounding tables and they were equally disappointed. I asked to talk to the GM multiple times, but was told he was too busy! Really? I'm pretty sure he didn't want to hear any complaints because he knew he had completely screwed up the planning for such large crowds. This place used to have a GM, Matt, that was pretty phenomenal, always checked with the tables to see if everyone was satisfied. What a huge mistake getting rid of that guy because based on my most recent experience, we won't be back. I'd rather give my money to a place that values my business. The only reason I even gave this place 2-stars was to be nice. They didn't deserve it Saturday night.
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