When I wrote my review I really wasn't expecting a call from the girl that did my procedure, but she called me the same day, apologized that the procedure didn't work but said there are other options that may work best for me. Went in yesterday and did some testing spots with a different kind of laser, hopefully this one will work better for me. I felt better knowing that they do care and is willing to work with me to find the right option for me. I am very hopeful. Will give more stars if we can find a solution.