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| - I can not describe how positive the experience I had at this store truly was without explaining how I even came to be there. I phoned Sally's Beauty Supply to make sure that they had the type of hair that we needed and was met with poor customer service, no knowledge of the product selection, and ended the conversation feeling confused, frustrated, and as if I was inconveniencing the associate by even phoning to ask my simple question.
I was under the impression that Sally's was my only choice in the area, not being familiar with the hair supply stores near Craig and Clayton. As I was disappointingly driving there with my sixteen-year-old daughter, I saw the sign for Her Glory which is located in the WalMart parking lot on Craig & Clayton in front of the Anna's Linens, Ross, and Rainbow stores. I figured, well, who knows? What the heck, I'll try it.
The feeling as SOON as you walk in is calming and welcoming. It is so neat, tidy, and well-decorated (the glass counter displays are attractive and appealing, the rotating display units and the shelving was clear, well-organized, and offered a great selection of products).
I was greeted in a genuinely friendly manner by a beautiful woman with a GREAT hairstyle and fashion sense, which encouraged me that she would hopefully know more than I do about the subject of hair. She was helping someone else, so we waited for not very long before she helped us. The previous customer that she was talking too was laughing and smiling and seemed like she almost didn't even want to end their conversation. She actually said, "Okay now, I'm gonna go because I could talk with you all day!"
I had the best customer experience ever, the pricing was MUCH lower than what I anticipated on paying, and I discovered that this was the owner, Ms. Virginia, who had helped me. I should have known. The feeling you get from choosing to do business here is that she is personally invested in the success of her business, she TRULY cares about helping the people she comes into contact with, and she looks at the entire experience as so much more than just selling products. Ms. Virginia understands that she is helping people to put their "best foot forward" by providing them with all of the things they could ever need to make them feel confident and assured that they know they are using high quality hair/products, etc. without having to pay an unaffordable price for it!
THANK YOU, HER GLORY! EVERY BUSINESS SHOULD CONDUCT THEMSELVES LIKE THIS ONE. You truly blessed my daughter and I today.
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