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  • I could not be more disappointed in the workmanship, the timeliness and the response to a problem than I am with this place. My significant other and myself were really happy to read the previipous reviews and to Finally find a decent shoe repair place. We dropped off four pairs of shoes. The two pairs of women's shoes were to have new rubber soles put on the heels and the inside pad was to be srestretched and glued back in. My two pair of dress shoes were to have the soles replaced and all four pair were to be cleaned and polished. I dropped them on 12/27/13 and they gave me a ticket with the date 12/31 hand written by the woman at the counter after she had gone in back and checked with the person doing the work. (Al?) I was told to pick them up on New Year's Eve before 6:00 and that they were leaving the next day for vacation. She also let me know that the door would be locked after 4:00 but to knock because they would be there until 6:00. As you have probably guessed I got there on New Year's Eve at 5:20, door was locked, lights were out and no one answered my knock. I left a voicemail at their number and to this day have not received any kind of response. We had a business trip and my partner had to buy two pairs of shoes to go with the formal attire required for two of the nights. When we returned I went in with my ticket, explained what had happened, was told that the woman that worked there would not have said what I claimed and I paid my full price of $109.00. If that wasn't annoying enough I had to wait while they actually glued the foot pads in on both pairs of women's shoes because the work had not been done. Incidentily, if they actually did clean and polish the shoes it was the worst effort I have ever seen. I will never set foot inside this business again...
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