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  • I have yet to get Beanfield into my home but the installation process/dealing with customer services reps have been a nightmare to say the least! Beanfield which originally will quote you as being able to come in by 3-5 business days actually ended up being 10 plus business days! If your not in a hurry, this shouldn't be a problem, but it was a big problem for us as we needed someone in there for the time they quoted us. They also do not tell you that you need a wireless router for the installation process to be complete, so now I am running around before they arrive trying to purchase one! Not sure about the service yet, have only heard good things, but I would not rely on what the customer service representatives tell you on the phone, as in my case, it is often turned out untrue or they do not know which information to give customers! Bigger hassle than the bigger phone companies for sure...If you are not tech-savvy like me, this is not the company for you-they are not the type of company to take care of it all and you just pay the bill! You have to stay on top of them to ensure you have everything in place for the installation!
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