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  • I love my apple products. I especially love my Ipod. This trusty companion is always by my side during my training runs supplying me with all the music my ears can handle. I love it so much that I sweat profusely on it to the point that it finally gives up and dies. Thankfully, my applecare warranty is there to save the day. So why other the 3*? The store's (company's) process for handling repairs/replacements is miserable. First, you can't just walk in. You must set up an appointment. While this makes sense for bigger items that can be troubleshooted or repaired, it doesn't for a Nano that refuses to function. Next, even though you have an appointment, you will probably still wait 10-15 minutes past your appointment time to be helped. A good way to pass the time is to count the number of ironic tattoos the employees have. Once helped and it is determined that yep, nothing works, they will look for a replacement in stock. Since it has to be an exact match (even same color), you maybe, like me, out of luck and have to get it ordered. And this is when it gets fun. When they have the item back in stock, you have to, again, make an appointment to pick it up. *Go back to Step 1.
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