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| - Terrible Experience for our entire family:
Staffing:
There was one game tech until 3:30 pm on a Saturday. Once we finally found him to fix the Jurassic Park Machine (an all-time fave for me and my children) we had to wait almost 15 minutes. As he was finally approaching the machine another customer stopped him and instead of dealing with us first, he helped the other guy. After messing with the machine for a bit, he said he couldn't help us b/c he had no key for that machine....so instead of finding one, he walks off to assist other customers. Before he ran off I asked him if he was the only game tech and he said yes, that the other one just arrived.
There was only one attendant manning the prize area and a herd of children surrounding it, so we decided we would have to come back another day to redeem our tix.
There was only one attendant manning the concession area as well, and once again, the lines were super long.
Lines:
The lines for the machines were very long, b/c only about 60% of the machines actually worked at all. a
See above notes for other lines.
Gameplay:
As stated above, only about 60% of the machines actually worked at all, but the ones that did work were not fully functional.
Examples:
DDR Maxx: The sensor pads on BOTH sides of the machine have arrows that only work intermittently (even when putting full body weight on one single arrow.) One of the arrows doesn't work at all.
DDR Mix: Good luck getting anything accurate out of this machine...The arrows on the right side of the screen don't even fully appear.
Tekken 3: Player 2 hit button on right doesn't work.
Customer Service:
The last 3 times we have come we have been highly disappointed with their lack of concern and poor customer service. The time before this one I had actually sworn not to come back b/c of the poor service at the concession stand. (of course, my children begged, and I thought we would give it another try.) We had been standing in line for a long time, and a man walked up beside me right before we got to the counter. The associate took the man before serving us, and when I protested that we had been in that line for a very long line, she just looked at me and said nothing....
I went to Adventure Landing's website to complain directly to the company, and once again their c.s. has failed. There is a contact us link; however, it only takes you to a reservation page. There is no customer service contact except to call that specific branch, which we all know usually gets us nowhere. I have found it's always best to contact the corporate office if you want something done, but I will call it, since it is my only avenue to give feedback.
Atmosphere:
The state of the games, the run-down conditions, and the obvious lack of staffing has lowered morale in the associates I believe. If you are the only one staffed and have to deal with so many upset customers, then I can understand the attitude of the staff-not that it excuses it, but there are obviously much bigger issues with either the management at that specific location or the company.
Bathrooms-many of the stalls do not lock, and there is not enough staff to keep them up. They were messy and many stalls were out of t.p.
Water Fountain-Hasn't worked correctly in 3 months!!!
When this arcade was owned by Celebration Station conditions were better, the staff was friendly, there was less turnover, most games worked, there was more ppl per day working, and the place was clean. (I would come to Celebration Station at least 2 times a week until Zuma took over. I visited less frequently then, but found out it became Adventure Landing. This change has led me to visit even less frequently.)
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