Both my son & I were patients; the actual therapists were very knowledgeable & had great ability to explain the issue & what the plan to heal is, but the techs seemed more concerned about folding towels than paying attention to telling patients the next thing to do, since there were usually so many things to do or activities would change. Spent just as much time standing around waiting as actually doing the therapy. Very rarely offered heat, stem, or ice at the end of each session - at least compared to other facilities visited over the years. The woman who sat at the front desk was very "sharp" in her tone & had no empathy for any issues (scheduling, school note, payment arrangements, insurance issues are a few examples), although the office manager was very polite when I had to speak with her.