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| - I really wanted to like these guys for a number of reasons: their rooms are available on short notice; the rooms are fun; their location is great; the front staff is pretty fun.
And I'm an escape room junkie.
But here's the deal... twice, now, they had major errors in their rooms that completely ruined the experience:
1) In the first instance (room was Final Destination), one of the locks was actually left unlocked, and brought us into another phase of game play inadvertently. It exposed us to another phase of the game prematurely, and even made us think that it was a part of the escape narrative. This was a group of four.
2) On a different occasion, their "high tech" room (Diamond Creed) had a tablet device that completely malfunctioned. When we unlocked it, it kept asking for a WiFi connection, and we obviously kept thinking that it was a part of the puzzle. It wasn't; it was just another screw up. This occupied about ten minutes of our time in the game. This was a group of three people.
We had gone through other rooms here and enjoyed ourselves, but these two events understandably killed our buzz both times.
But the real kicker is how they dealt with these things. The first time we let it slide thinking it was an honest mistake. The second time we started to see that they may be sloppy:
1) We brought this up at the front desk, mentioning the previous screw-up as well. We were looking for compensation and they said they couldn't do anything.
2) I emailed them with a detailed explanation of both situations, and they didn't even take the time to reply.
So, there it is. Like I said, they're great people and the rooms are fun when they're set up correctly.
Good luck!
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