Nico, nice to see a employer stand up for their employees, good for you. There are so many choices in this city that it's very easy for customers to just move along to new and different places with better service, I'm sure it's a hard place to run a restaurant. That being said I'll take your advice and start writing some five star reviews for the places I enjoy.(haven't really been much into writing reviews). This experience was such a downer that I could not leave it alone, thanks for your thoughts and I hope you've worked out some of the kinks in the service side of your place.