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  • My boyfriend and I had called Yardhouse to find out their happy hour, and the hostess told us 6-9, so we decided to dine here. Unfortunately, upon sitting down, I saw their happy hour was a completely different time frame, so we asked our server, Jordyn, about their happy hour. We told her that when we called, we got a different answer, and she said she would ask management if maybe they had another special going on. In the quick five minutes, not only did she find out what happened (the hostess was new and wasn't clear on times) but she spoke to her manager about the miscommunication and was able to get us happy hour priced appetizers. That showed that she truly cared about the service she gave to her customers AND was able to fix it! In such a quick manner as well! My boyfriend and I were originally debating on staying because we were a little upset, but this definitely displayed great customer service and I knew that Jordyn will surely take care of us. We ended up ordering poke nachos, calamari, the carnivore pizza, and 2 tacos (kbbq and a fish taco). The food was delicious as always! Yardhouse is always my favorite chain restaurant. We also ordered 2 micheladas each. After the first round, Jordyn said another bartender just clocked in that makes amazing micheladas and ensured she would make ours. She was very attentive and very clearly catered to us! When it was time to pay out our check, not only did Jordyn remember our discounted appetizers, but she was able to comp them completely off! My boyfriend and I have both worked in the service industry, and so we are both very critical when it comes to customer service, but she was amazing from the time we sat down to the time we paid out our check. If we could have her be our server every time, we definitely would!!
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