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| - I wanted to like Arcane, and I gave it a fair chance with four visits and three stylists. I first visited this salon in 2016, shortly after it opened. I worked with a stylist who is no longer there, and had a disappointing experience. She underestimated the time it would take to finish my hair (cut and balayage) and ended up rushing through everything and I was very displeased with the outcome, especially after paying around $150 for a mediocre job.
I gave Arcane another shot because I saw that stylist left and it seemed unfair to judge a place on visit. I went back in early 2018 and worked with Erika. She did a good job on the cut, and I had planned to go back to her for a color, but due to conflicting availability, I scheduled with another stylist, Aspen.
Aspen toned and styled my hair in March and did a nice job. I was pleased and scheduled with her for another tone and cut in May. I went in and she toned and cut my hair, but did not style it. I had figured she would at least use a curler (took about 10 minutes when had done it in March) like she had done during the last visit. With the cost of my services being $97, it seemed obvious to me.
I followed-up and asked her about why she had styled it before and not the most recent time. She responded that the cost for a style would be an extra $15, and she only styles when she wants to use the photo for her Instagram profile. I let her know I appreciated the clarification and asked to cancel my appointment with her in July. In my previous salon experiences any time I have had a hair service that has included coloring of any type, the person styled my hair. The work was well done, but the concept to nickel and dime a customer isn't for me.
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