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  • I love The Keg, really I do. But this past Saturday night, I am not sure what happened. My 3 stars is strictly for the food I had (not including the dessert). The service was 5 stars. I got there around 6:45pm and was told it would be a 40 min wait. No problemo. It is Saturday and I didn't make a reservation. 40 mins later, my little buzzer went out and bam in our booths we go. So far so good. So me and my friend ordered. I had the sirloin with some lobster stuff on top and I ordered my steak medium rare. My friend ordered a different sirloin but asked for it the same way. Our meals arrive and I go to dig in, but the lobster stuff on top of the steak is cold and my steak is almost well done as was my friends :( I could get past that but I asked my lovely waitress if my lobster stuff was supposed to be cold. She said no and said let me take in the back to have that warmed up for you. Hmm ok, but my steak is already well done, which means when it came back out, it was beyond done. One of the manager's actually brought my plate back out and apologized and told me that she would take care of my meal as well as any dessert that we ordered. She even offered to remake my entire meal but at this point I was said, it was quite ok, you are going above and beyond. So ate my potato, the lobster stuff and pushed the steak to the side as it was not really edible. I must say that the manager and our server really did go above and beyond. Our meals were pretty much free and I chalk up the food as it just being an off night. Like I said, I love The Keg and I have been on numerous occasions. I will say this, my dessert, which was the Margarita Key Lime pie made up for my steak. YUMMO!
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