I popped into Soup n Such because I was killing time before an interview -- the Tim Hortons by Keele station was full, another place I tried didn't have wifi, and I just needed to get some school work done.
When I walked in and up the few stairs, I was confused by the layout (the menu isn't behind the counter but rather on the wall in the seating area). I told the girl behind the counter that I'd never been there before and she pointed to the menu and mumbled some stuff about the day's soup. I told her I'd just take a coffee when she had a second (she was making a smoothie for the one other guy in the cafe). She responded by pointing at some cups on the counter and an air-pot of apparently fair-trade, organic coffee that said $1.75. Because I didn't want her to have to leave what she was doing, I asked if the price was tax-in and left $2 on the counter. She scoffed and came over to give me my change (which I made clear that I didn't need, saying "I'm leaving $2 here"). She was just unnecessarily grumpy.
Coffee was lukewarm and nothing special. They have a water dispenser thing full of crusty looking lemons and barely-cool stagnant water.
I asked the girl for the wifi password and she said nothing but handed me a piece of paper with it written down. The password was written in all capital letters so I asked her if that's actually how it should be entered. She looked at me blankly and told me that's "just how her boss writes."
I don't know. I'm a friendly customer and I just feel that she made it seem like I'd done her wrong in some way. Won't be back -- I'll walk the extra block to Starbucks.
ALSO: They have a little sign on the counter that offers a free bowl of soup for positive Yelp/Urbanspoon reviews! Lame.