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  • Montelucia Resort in Scottsdale, AZ recommended ExecuCar to take my family and I from Phoenix Airport to the resort. I booked a week in advance as I was flying my mother and sisters in from PA and I was flying in from CA. The morning of travel I received a call from ExecuCar as I was on my way to the airport that they would not be able to fit our bags (which I indicated the total when I made the reservations) and my options were to cancel or pay double and they would accommodate us. I cancelled and booked a midsize car which cost me over $400 for the days wer were at the resort. I was stuck as I was already in route to the airport and booked 8 min before boarding my flight. I can not believe they waited to contact me about this on my way to the airport when i booked days before. I called the resort and said they need to stop recommending this service. When I get to the airport they were there to pick me up because the resort was ready to pay the double fee for me, however at this point I had already pre-paid $400+ for the rental car. This service (ExecuCar) is horrible and did not even ask the size of our bags. We were able to get all of us and our bags into a mid size car. I am a Director of Sales and was excited to use them in the future and was treated so badly and put in a terrible situation by them and under a lot of stress on a holiday weekend. Use any other service than ExecuCar. Don't put yourself in a difficult situation of booking and them not coming thru for you.
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