| rev:text
| - My wife and I just tried Blaze for the first time. It was recommended highly from my brother in law. We were greeted upon entry from Davey who was a sweetheart. He asked us if we had ever been in before and asked if we'd like to hear the process. We declined because we knew how everything worked from your competitors (i.e. Pieology). We told him we wanted a 1 topping pizza and a build your own; therefore, purchasing 2 pizzas.
The girl who "put" my pizza together (which was a 1 topping - BBQ sauce, mozzarella and grilled chicken). I simply asked her if I could add another small amount of a different cheese (being feta) she rudely snapped back at me saying NO, parmesan cheese is the only free one, other wise we will have to charge you more and it'll become a build you're own pizza. No compassion at all so I just looked at her and said never mind, basically freggin sorry I asked a simple question to disrupt your night. I did not get her name, however if the general manager is reading this and needs to narrow it down, she was a shorter Hispanic female working the night of March 8th, the time was around 8:30pm. Another employee made my wife's pizza, who did a fantastic job on hers and was happy to answer any questions my wife had with a smile. She seemed to be the manager on duty.
After my wife paid for the pizzas she noticed we were over charged. We were charged for 2 build your own pizzas, therefore, my wife let the employee know who had rung us up about the mistake. The employee who made my wife's pizza (also assumed to be the MOD) rung her up. Once again, we didn't get her name either. Once she heard about the mistake her demeanor changed completely and we once again became an inconvenience to them. My wife said she somehow reversed the mistake and wanted to re-run my wife's debit card, but the balance wouldn't be returned to her card for 1-3 business days. Therefore, she would of ran my wife's card for close to $30 on a $18 bill. We weren't planning on spending much money so we left cash at home due to my wife making most of her money in cash tips from where she is employed, and even carrying around $100 bill these days could be dangerous, which is the only dollar amount we had at home, no smaller bills, therefore we only leave a small amount of money in our account (this all may be TMI, but I'm getting somewhere) after my wife said re asked the question about it taking probably 3 days for the mistake to be added back to her card, my wife stopped her at that point and said never mind, we will just eat the $2 mistake on your part. This seemed to upset the employee even more and just said forget it, here is what I reversed and I won't charge you again in a snotty tone.
My wife walked away to grab our pizzas that were just being finished from Cristian, who was a sweetheart and very helpful!
Once we sat down, our pizzas were already cold! Along with my pizza being cold, it had absolutely NO TASTE. Remember, I had a BBQ chicken pizza, which should have a TON of taste. I now understand why they ask you if you want any salt on your pizza because you need it have any taste on your pizza.
Needless to say, we will never be back to BLAZE. It was a waste of time and money.
Hopefully others have a better experience than me and my wife did tonight.
Thank you to Davey & Christian for being sweet & helpful, much more than I can say about the other 2 female employees.
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