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  • Worst customer service ever. Scheduled to have Prodigy 2 brake controller install and was quoted one price after a full detailed description of what I wanted done. I have existing 6 prong plug and wanted to change it to 7 prong plug to pull my trailer. Got here on time and had to wait 45 minutes before finding out our customer rep was a no show and was transferred to a very rude; "I am doing you a favor by doing this rep." After talking to her the price jump to nearly double, but we were in a bind and needed to get it installed. Then one hour later and after sitting there for past 2.5 hours rep came back and told us it was going to take 7.5 hours at a rate of $125 per hour. So this brake control is going from $287 to $403 to now over $1100. I picked up the phone and called 2 different RV repair shops and both quoted me a worst case scenario of 3.5 to 4 hour labor. I would have gone to them but neither could get me in the same day as I was leaving on a trip after the install. I requested to speak to the service manager after getting no help from the female service rep, "I'm too busy eating". I was able to settle on a price for over $700. So why am I still here you ask? It's because I have travelled 2 hours to get here and am in a bind to make my vacation and need to tow a trailer. I thought I had scheduled everything in advance to avoid any issue, but was wrong. Thanks to them it's cost me nearly tripled and I am waiting to see if they will deliver by 5pm as promised. If there was a negative star. I would have given it to them. All this hassle for being a loyal member. I will not renew my membership or recommend them ever. Moving to AAA plus RV and shopping at Amazon prime.
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