About: http://data.yelp.com/Review/id/RUWxDfz0EFPKbtvPeJaGTw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • Very dissatisfied with the customer service I received at this location from Eric today. I received a new iPhone 6 in the mail on Saturday from Verizon via FedEx at 6pm. I then charged the phone and activated it. All seemed normal until I realized I could not send or receive text messages. I used a friends phone to call tech support, who then tried to re-activate it. The reactivation did not work, but left my phone unable to make calls, texts or use data. I could, however, use iMessage only on wifi. It was after 8pm at this point and all stores were closed. I had to call back to tech support the following day (Easter) to try once again to get the issue solved. They figured out I needed a new SIM card because for some reason transferring from my old iPhone 6 to a new iPhone 6 wasn't working properly. I was advised I could wait 3 days for a new one or go into a store. I went into this store today and met with Eric. I explained myself and he said ok let's get you a new SIM card. When he returned with the new SIM card he started asking me if I had an iPad, because I was able to buy a hotspot unit for $30 and get 1g extra on my plan totaling in 5g, for roughly the same price I was paying monthly. I understand he's doing his job and looking to sell, but I didn't really say much because I wasn't exactly in the mood to be up sold after not having phone access for 2 days and missing out on calling my family (who lives in Ohio) on Easter. After I let him know I wasn't interested, he suggested I should have come in sooner for them to take care of the issue. I informed him that I would have, but the stores were all closed for the holiday yesterday. He went on to say how I could have come Saturday, to which I responded have a nice day and walked away. For reference, when you're dealing with a clearly unsatisfied and bothered customer 1. Don't try to upsell them 2. Be apologetic, since the SIM card not working was your fault 3. Don't argue with the customer insisting what you say is correct when you don't have all the details. I really hope Verizon steps up their customer service here, because this example was very unprofessional and quite frankly inappropriate.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 96 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software