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| - AVOID CENTURYLINK AT ALL COSTS!! DO NOT do business with these scam artists no matter what. I wish I could give them negative stars for what Ive had to put up with.
I called (and was put on hold for 30 min) because my bill was double what it normally is. They said that even though I had been a loyal customer for a year, my price would increase because it was a promotional offer only that I had been receiving.They claimed that every month they notified me of this change, and I said that was not true so they advised me to log onto my online account. I couldn't remember my password, and of course the retrieval question was to type in your account number. The only way to get this number is if youre already logged in or are willing to stay on hold for another 30 min to get some help!! I finally got my account number and there were more problems logging in, so the agent sent me a security code. I asked where to put in those numbers, and the agent said "Honestly I havent been on that website for over a year so Im not sure." I COULDN'T BELIEVE IT!
I spoke with a manager after that who spewed a bunch of policy information and was not actually responsive to what my concerns were. I understood the policy changes, but the matter was that he was claiming that they were fairly updating me on policy changes on a website that their own agents didn't even know how to log into. The manager even admitted that his agents handled it incorrectly, but instead of realizing that I shouldnt have to pay this extra fee he just said sorry and that there was nothing he could do. He said he didn't want my expectations to go above and beyond what they can provide (which right off the bat shows that they are not confident in their services whatsoever), but I hardly think that consistent pricing and employees speaking to me with basic respect and knowledge of their website is "above and beyond".
So basically, if you want to look at your account information and forgot your password, get ready to be on the phone for hours, get transferred to multiple lines, and speak with people that have no idea what they're doing. They are refusing me to refund the extra fee on my account because they have "been notifying me every month about my service changes" even though the manager even admitted that the agents handled my case incorrectly.
There is so much more I could say but my blood is boiling right now! I spent my entire day speaking with incompetent employees that don't have the slightest clue on how to treat a loyal customer. They really should be reported and shut down immediately. No one should have to go through with this for a simple internet service. Unreal
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