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  • My family and I love this restaurant in general, but we particularly love this central Scottsdale location. The new decor is really comfortable and gives a lot more ambience than the old model. We ate there this weekend for lobster fest, yay, but I was the only one who ordered something with lobster. My husband and son both ordered shrimp scampi (weirdos...it's Lobster Fest). Our waiter was friendly, got our drink orders and yummy hot biscuits out to us right away. It wasn't long that the piping hot shrimp scampi orders arrived at our table. I was promised mine would be out soon. I ordered the Bar Harbor Lobster Bake. A few minutes later the manager came by and apologized for my order not coming out when the guys meals came. She was a little horrified by it, I could tell. She mentioned that she never lets food to come out in stages like this! I could tell someone was going to get a "what for" any second. She was very, very sweet and as soon as my dinner was ready she brought it over herself and again apologized. She said she was so embarrassed it happened, and I really didn't even think anything of it until she mentioned it. She comp'ed my meal and it was the most expensive dish at our table! Of course we were super pleased by such service. Mistakes happen, and her acknowledging the mistake and apologizing is all I really needed, but it takes really great customer service to go that extra mile. Our waiter also apologized and overall, we were all very pleased with our meals...super yummy...and our service..overall, great! We will be back again and again.
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