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  • Went to pick up a lawn mower that had been taken in for repairs. Over the course of an hour, we were told first that they couldn't find it. Then they brought us someone else's mower and practically insisted it was ours while admitting they lost the paperwork that says who's mower it was. It wasn't ours. Ours was not that nice/expensive. We wait and finally the find ours. And then they tell us we owe $102. No, it was covered under a warranty. We ask for a manager. Employee disappears and comes back awhile later without a manager. Then we're told that if we will just pay for parts, they'll cover labor. No, again, we explain it was under warranty and was only a few months old and to our understanding, should've been covered by the extended warranty and ask again to speak to a manager. Eventually, manager Tiffany shows up, never greets us or addresses us by name or apologizes for our over an hour wait but instead launches into a scolding speech about how she'll "eat it " this time but never again are we to come in and ask for this. She then repeats herself twice, as if her mere presence is a favor to us. When I'm in a store and ask politely to speak to a manger for clarification about fees I'm being told to pay, I expect to be addressed by said manager In a prompt and respectful manner.
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