About: http://data.yelp.com/Review/id/RSm5EPNMdTfYHGAp0CEOLA

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/RSm5EPNMdTfYHGAp0CEOLA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-12-29 00:00:00 (xsd:dateTime)
itemReviewed	Bank of America
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	It is baffling that people who have been customers for over 20 yrs would be be treated with such utter condescension. My mother in law went in to take her deceased husband's name off of their bank account and put her son on it. Prior to today, she worked with a woman named Denise who opened a case in which a death certificate was provided. Denise opened the case and then told my mother to come in with her son to finalize the removal and addition. My mother in law subsequently asked if she could draft up and get a few documents notarized in th future. She specified what these items were and Denise told her it would not be any trouble. When we arrived a month later to take care of these issues Denise failed to document the information properly so that the teller that helped us claimed the death certificate had never been turned in. We also were told the items in question could not be notarized. I complained to the manager, Jacqueline. After further investigation she realized that whoever processes death certificates hadnt done what was required on their end yet. (Jacqueline this can take over 2 months, for future reference). What was outrageous was that Jacqueline implied this situation was OUR error. She took zero responsibility for Denise. She said "our employees know the policy. We do this all the time." To which I said, "clearly they dont because nobody communicated the time length to my mother in law. Nobody told her that notarizing was not possible." Jacqueline shrugged me off. There was no apology for Denise's clear lack of training and it wasnt until WE mentioned this that Jacqueline said she would speak to Denise about the issue. As a manager, here is a tip, ACKNOWLEDGE where your employees have exhibited shortcomings and take some DAMN responsibility! I will be contacting both the regional and corporate offices on this issue. There is a lack of training on all levels this seems. Not just Denise's but Jacqueline's for offering no acknowledgment of their error and her complete lack of compassion for the fact that my we had a DEATH in our family. Train your employees. Show some compassion. And for God's sake DO YOUR JOB and follow through so you arent adding more stress to a grieving person!!!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	J.

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 118 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software