Like a couple other reviewers, I placed an online order which ended up being a disaster. The online ordering part was easy peasy, but when I went to the store to pick up my sandwich they didn't have it made because their online system wasn't working. I was informed of this about 5 min after telling my name and that I was there to pick up my order. Then I had to wait an additional 15 min for them to figure it out and finally make my sandwich. They did offer me a drink while I waited and apologized for the wait.
My lunch break is only 30 min so I rushed back not checking my food to make sure it was correct. I got back to work only to discover that it was the wrong sandwich!
I called to let them know I got the wrong order and the guy was very nice and told me I could come back and get a new sandwich. I ended up going after work and they remade it.
This was my first time at any Which Which. I understand technology doesn't always work, but it's still irritating to go through so much for a sandwich.