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  • Extremely rude and unhelpful staff who flat-out lied in front of me. Or maybe they thought I am deaf. They ID'ed my friend, who was paying for the hotel, but then insisted that they had to see my ID. On top of that, they made a photocopy of my ID and couldn't answer any of my questions, like where this copy of my ID will be stored, who has access to it, and why they need to my ID in the first place. Clerk stated that it's a rule that has been around, and I asked, "How long has it been around?" to which she answered, "A while." Right, a while. Nice, non-specific answer. Right after she said that to me, she asked a co-worker to get her a sign, which she promptly put up saying that a NEW policy requires that all guests be ID'ed, even if they are not paying. I guess this new policy has been in effect for a while. Or maybe my command of English vocabulary is no good. Good thing my friend was with me, because I would've just left at that point if it had been just me. She also told me that only the cops have access to the copy of my ID. What a relief, since I am on the no-fly list, am a registered sex offender, and have warrants for my arrest in four different states. Way to treat all your guests like criminals. I guess they do get one star for being close to the freeway.
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