I eat here often, and would have given it 5 stars, but only 4 with the recent service I received. I ordered the Luke's favorite with a drink. The total was over $27 When I questioned why my drink (canned diet coke) was $6, they said that it included the tax.
I later overheard the other employee telling the order taker she rang it up wrong, but they didn't bother to mention it to me, or reimburse some change.
Now came the wait... there was only one order ahead of me, but it took about 15 minutes for my lunch to come out. I then had to ask for a fork for the slaw, never came, so I walked in and asked and they seemed that I did.
Maybe it was an off day, a way off day. Fortunately the food is good enough that I will return.