I am pregnant and have 2 very young children and we ultimately waited 4+ hrs for horrible service. Over the phone I was quoted an 1-1.5 hr wait. In person they said 2 hrs. We walked around the area and my car had not even gone into the bay by the time the 2 hrs were up. I understand these are estimates but given the fact that I told them I planned to wait with my little ones, I would have preferred they directed me to come another day rather than misquote the time by over 2hrs.
I have been to this Firestone a few times and have never had a positive experience. The only reason I went this last time was because my tires were under warranty. Of course the problem wasn't covered under the plan so they attempted a "fix" for $30 (as far as I know just putting a new plastic cap on it). When that didn't work, I took the car home. I cannot spend another penny at this place. I never write negative reviews but I feel that other customers should be aware.