They took me in on short notice which I appreciated because my usual salon was too busy. I had acrylics on before which in the past have been easier to remove than gel. I don't think my tech knew how to take acrylics off because she had to file them 4 separate times and kept soaking them in acetone and water. It took 30 minutes to remove them. The whole time it seemed like she was rushing but there were only a couple people in the salon. The nails were not shaped, the polish is bumpy, and the tips are transparent in the sunlight despite the dark pink color I chose. I'll probably have to go get them redone before this weekend if they drive me crazy enough. I took a gamble on this place and this time I lost.