2 stars because our order was correct. If it wasn't for that, would have given 1 star. Customer service is non existent. I know it's fast food and a drive thru, but a hello or do you need ketchup isn't a lot to ask. Had to sit at the window an extra two minutes to wait for the worker to come back just so we could ask for ketchup. When she saw us still sitting at the window, she couldn't help but roll her eyes. She just opened the window and waited for us to tell her what we needed. Needless to say, the service left much to be desired.