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| - Where do I start? According to the sign it says that they opened today (January 28th, 2017) however the reviews say otherwise. We were open to this because a) most customers here were not Caucasian, b) there was no line (that should have been a dead giveaway, especially during Chinese New Year) and c) it looked clean and newly renovated.
We went in, they accommodated us with preferred location on where to sit. It was busy but not packed. The decor is clean and modern. Two floors. We sat on the main floor. The usual dim sum din(TM BarbaraD) wasn't evident as in the back, where we were seated, the ceiling is low, so it's not as noisy because of talking, but the waitresses also cleared the tables and threw plates into the bus pans so hard that they were breaking - loudly. Also, upstairs, a server had dropped some plates/dishes and you could hear them crash down the stairs. Hopefully no one was hurt. The bathrooms smell of fresh paint and are nicely designed. HOWEVER, of the two women's washrooms the first had the (large, heavy) soap dispenser held on by double sided tape. As I was entering the room, the dispenser fell into the sink. Luckily it didn't fall when I was trying to wash my hands or on a small child. Then I noticed that there was NO toilet paper left. Plenty of counter space (that houses boxes of garbage bags) to keep it there though. So I went over to the other women's washroom. UGH. Full of diarrhea and almost overflowing. Good thing I always have kleenex in my bag (for the other washroom). We ordered the har gow, deep fried rice rolls, pork taro pastries and deep fried squid tentacles. First came the squid tentacles: I order these everywhere I go, but this was a first: the order is quite small (Rol San serves portions that are at least twice or three times as large) - maybe 6 or 8 pieces. Half of them were STONE COLD. I've been eating dim sum for over 25 years now, so I know what should be cold and what shouldn't be. However, we'd been waiting so long for any of our orders to arrive we were half way through the dish before we realized that someone had thrown ice cold leftover squid tentacles on our plate. HORRIBLE. Then came the rice rolls - they're supposed to be served at least slightly warm but again, they were STONE COLD. Then the taro cakes - they were good and hot (as they should be). Finally the har gow came (everything came so far apart). I also order har gow wherever I go and I can tell you this was the absolute worst. Someone had poured what tasted like a half a cup of salt inside each dumpling. DISGUSTING Again, we were so hungry from waiting so long that we didn't say anything to the servers (who were otherwise occupied). I had been excited to find another dim sum option but it's too bad because in order for me to ever come back here, they would need to do the following: 1. Hire more staff so that people aren't waiting so long for food to be delivered hot. 2. Don't allow staff to serve food that's supposed to be hot as cold. We're not stupid. Word gets around quickly. 3. Have extra staff checking the washrooms, refilling toilet paper, making sure toilets aren't backed up. 4. Make sure you hire a handyman to do things properly like attach a soap dispenser on the wall SAFELY. 5. Keep extra rolls of toilet paper in the bathroom so that customers don't end up blocking the toilet with paper towels. Disappointing.
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