It's your typical DMV so you come in expecting to wait in long queues and sign your life away. The times are a little bit shortened at the downtown PIttsburgh location closing at 4:15 which is sometimes difficult for working professionals to get to.
Overall the wait time was not bad at all the service person definitely improved as the time went on. My first commentary from him was harsh and rude, as I had a drink in my hand which I placed on the counter "You can start by getting your drink off my queue". Usually something that is off-putting, but I have learned over years that this is a reaction for dealing with rude downtown people and he was just assuming I was another spoiled, why-are-you-treating-me-like-an-inmate-i'm-white-afterall college kid. My reaction was just simple, trying to be polite and quite and he quickly not only softened his viewpoint but became very sympathetic and appreciative that I didn't react as he expected.
The process was more than speedy and I received my license without fuss or issues. All together it only took 30 minutes, which was beyond exciting. Make sure you come prepared, grab your money order in advance and be polite and you will be treated more than adequately.