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  • I only gave this place two stars instead of one because my beverage was very good. That is the ONLY reason. I made the drive across town--as I am a Chandler resident--because I've seen the foam artwork that they so heavily promote on all of their social media feeds. I was super excited because it was (is) my birthday [today] and I was already having a bad morning and was hoping this would cheer me up. I am a huge supporter of local sellers and small businesses, but I am very disappointed by this one. Unfortunately I would suggest that people support another business. The cashier didn't seem to know what he was doing--if he was new then it was very clear and I would understand that completely. If he wasn't, well he may have to learn more about Tea & Toast Co.'s beverages to better help the customers who are unfamiliar with them. Furthermore, after ordering my $5 tea drink, I was upset when I received it with a plain foam top. I questioned the barista about it and was told I had to ask for the design when I ordered my drink. How was I supposed to know that after telling them that this was my first visit? And that it was too busy for them to make it. There were two people in line and my family and I had already ordered. DeSoto was pretty empty. When my dad approached the barista in the subject she gave a long speech about how there was only one lady who was an artist and she wasn't here and it takes ten minutes to make one cup of coffee. Honestly, she could have just said she's not experienced enough to make those designs and the subject could have been dropped. We also received a stamp card that you only receive one stamp per visit (even though the card says "if you buy ten"). So if you buy five drinks in one visit you're out of luck! Or you will get a barista with an attitude who scribbles across your stamp card because you went back and told them that you only got one stamp even though you purchased five drinks. All in all, my beverage was delicious (Caramel Cape with Soy milk). My sister ordered a Caramel Latte with Soy milk however and it tastes very bitter and burnt. Basically I would not recommend this place to anyone looking for good customer service, good coffee or pretty designs at your first visit.
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