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  • I have extremely mixed feelings about this store and the entire Lumber Liquidators company after visiting them. I have seen their ads for a long time and have subscribed to their email offers for a couple of years. The image they present is of a huge company with a massive selection coupled with closeout prices. Frankly I have usually opted to buy home improvement products at Home Depot because they are located nearby and their selection is adequate. But for a special project I wanted something better than what Home Depot offered and I decided to drive the extra few miles to this, the closest Lumber Liquidators retail store. I have to admit, my jaw dropped. Based on their image I was expecting a big retail showroom with a wide variety of choices and options ... probably a store about the size of a Big Lots or maybe an Ace Hardware. But what I found was a tiny one room office suite tucked away in a sleepy business park suite (where all the other stores were either closed or out of business). The selection of flooring was pitiful, and honestly looked quite dated. The display samples looked like they had been there for quite a while (some were faded by the sun) and for some inexplicable reason all of the samples were glued to a backer-board so it was hard to get a sense for what the product itself felt like. There were two retail clerks and there were both very friendly and seemingly knowledgeable. During the time I was there a few customers wandered in and out and the sales people had an unnervingly similar conversation with each of them, offering them a sample as if they were resigned to the fact that none of the customers were seriously interested in buying anything. On one hand I like the no-pressure approach but the store and its employees gave me no motivation to buy anything from them. When I walked out I felt more confused than anything else and I certainly wasn't impressed by the prices. On a side note - as a first time experience with Lumber Liquidators I wonder how they get away with using their company name. The store neither sells lumber nor are they a liquidator. They are a hardwood flooring (real and simulated) retail store, that's it.
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