I'd like to start by saying the food here is fantastic. They have a very specific flavor profile and I have really enjoyed every meal I've gotten hear. Especially the Thai duck. Amazing.
The service is where things start to get iffy. I've been here 3 different times over a pretty spread out period and it's the same story everytime we go. They are SLOW. the last time I went we almost left because it took 30 minutes, 30 minutes for someone to come take our drink order. And if you need a refill your out of luck. Also when the meal is done be prepared to wait for anyone to bring a check. We also never have a specific waiter when we go here. Maybe that's the problem. I think the manager took our drink order, they have a water person. Different people at our table everytime.
The problem is not being understaffed either. They seem to have a lot of servers standing around but not really doing anything. 4 or 5 hotestess.
Hopefully they can get this fixed and the service lives up to the food.