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| - NOT WORTH IT. SLOW SERVICE. LACKLUSTER & MISSING FOOD/DRINKS
Visited: Saturday afternoon around 2:30PM for late lunch and sweets.
First impressions: Entered cafe and was unsure as to if we should take a seat or order at the counter. No signs depicting what to do & only one laminated paper menu available on the counter. Decided to sit down and were greeted with menus ~ 5 minutes later (a couple that came in a few minutes after us were greeted and had their orders taken before us)
Ordered: 1 Mince pork rice, 2 pork belly rices, small thai milk tea w/honey boba, large orange yuzu tea w/honey boba (orange yuzu is only available in the large size), matcha espresso latte, 1 honey toast, and 2 taiyaki.
What we ACTUALLY got: 2 pork belly rices, small thai milk tea WITHOUT BOBA, large orange yuzu tea WITHOUT BOBA, matcha espresso latte, 1 honey toast, and ONLY ONE taiyaki. Entrees arrived before our drinks. Saw other tables that arrived AFTER us, receive their drink orders before we did (they ordered the same drinks!). My sister's matcha espresso latte was brought to us only after being left on another group's table for a few minutes. (It didn't look like they drank out of it...but at this point, we already were questioning a few things). When I asked the server about the missing boba, he returned with another cup filled 1/4 way with boba and a small spoon. No boba straw was provided...boba through a regular straw is NOT what I had expected. Returned the boba to the front counter and let them know that I couldn't enjoy it as it was intended. Also noticed that I did not receive a small light to go under my orange yuzu (all of the other tables were provided with a light under their yuzu drinks).
Food availability: Cafe opens at noon. Only 2.5 hours later they ran out of Mince Pork Rice. When the server was asked about alternatives, she noted that they also ran out of curry rice & that the skewers "would take too long". Server did not offer any suggestions for what to order instead.
Missing order: TAIYAKI :( I had convinced my group to go to Cafe Summer after seeing the amazing pictures on instagram and yelp of their taiyaki. Our table received 1 taiyaki (strawberry ice cream with mochi/pocky sticks, nutella filling) and waited 25 minutes....seeing that we had spent already over 2 hours at a cafe, I asked the server about my taiyaki order & she did not know how much longer it would be. At that point, I asked to cancel the order and pay off my bill--which still had all of our other missing food orders added into it.
Service: Questionable. Servers were not very interactive or personable..when confronted with questions about missing/incorrect orders they would walk away before I could finish asking. Server also pushed us to order all of our food, drinks, and desserts..noting that it would take longer if it was done separately. Honestly, After waiting nearly 30 minutes between each item, I don't know how much slower it could've been.
OVERALL: Highly disappointed by my experience at Cafe Summer. For what food was available, the food flavor was lacking and left a lot to be desired. Service/poor execution of dishes led us to have an unplanned 2+ hour lunch. I regret convincing my group to come here as I was not able to try their signature TAIYAKI (and from what we did receive of the other taiyaki, was underwhelming and not well made). Lesson learned.
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