Just such a friendly, helpful shop. Right down the street from my house, so I have stopped in numerous times when I have bike issues/questions. They go out of their way to help, and have done lots of things (fixing the clips on my shoes, helping me replace a tire valve, etc.) at no cost. They explain things clearly, never rush you, or pressure sell you on anything, never give attitude or act condescending if you are a bike novice. Just a great local business!