Sigh. I really wanted to love Potbelly!
They just opened next to my work, so I decided to spend my lunch hour at the hip new sandwich spot down the street.
I arrived at around 1pm. The place wasn't crowded, but there was a good amount of people. The workers were nice enough, but the ordering system sucks! You choose your sandwich and bread, only to have the next person down the line ask you what kind of sandwich you ordered. In addition, there was one person in charge of the first 3 toppings to choose from, and someone else for the rest of them. Why can't I just tell one person what toppings I want?
All in all, I would compare to the taste of the sandwich and feel of the process to Quizno's. Pricing is also similar; I paid nearly $9 for the sandwich, chips and a drink.
Like I said, I wanted to love this place, but it just wasn't meant to be.