| rev:text
| - So I will try to keep my emotions out of this review as tonight's experience is still raw. It was a party of 4 celebrating our daughters 14th birthday.
We ordered two appetizers. Hold that thought for later. Waiter ask what we all want. Before we ordered we mentioned that my wife is allergic to shrimp and she wanted to make sure that they cooked the steak and chicken before cooking the shrimp as we have had done many times in this restaurant, as well as other hibachi places. He had a very poor understanding of English, but after many attempts he seems to understand, and promised that her entire meal would be prepared out back.
As he got to my order I told him I wanted the combination of fillet and chicken. Do you want fillet? No. I want the fillet and in addition to the fillet I would like you to also add chicken. So you want the chicken? No, I would like for you to place the following order - the following two items at the same time..the first item being something called fillet..and the second item is something called chicken...and I would like for you to bring them out at the same time - which is called the combination platter of fillet and chicken!!! So you would like fillet meat, and some chicken? Yes! Yes! Yes!...as I'm showing him the menu and tapping with my finger on the picture of the fillet in the picture and of the chicken and repeating four or five or six times that I would like for him both with the hibachi chef, the fillet and the chicken. He smiled and nodded and I thought it was ok anyway since once the hibachi chef was going to come out I will just remind him. Fast-forward 15 minutes. The hibachi chef at this point starts prepping and we realize that we have no appetizers that we ordered. Everyone at the table - all three families have soup and salad and they hibachi chef is starting to prepare the vegetables the rice and the noodles.
(I'll save another paragraph - we got our apps about 20 minutes after the food was already provided ) I asked chef if he knew that my wife had an allergy and that he was going to be preparing her chicken and steak separately. He looked confused and after 3 or 4 attempts to re-explain it to him, he told me that her food was being prepared in the back. I nodded and we proceeded to wait for the food to be prepared. At this point the chef wanted to go around the table and confirm the temperature of everybody steak.
He asked me how I wanted it cooked and I said medium. I also wanted to re-confirm for the 10th time that he also was cooking me chicken. I told him again that I was getting a combination platter which included both the fillet in the chicken. He said that he didn't have any chicken on my order!! I said that was a mistake from the prior misunderstanding so I was 100% certain that I wanted to order both the file in the chicken together. He looked confused again and I reiterated again for the 11th or 12th time that I was having the steak and the chicken. At this point the other family sitting in our hibachi table started laughing because they could not believe that I had requested something as simple as steak and chicken 15 times from two different people. After getting the uncomfortable not I guess everyone agreed that I was going to get medium fillet and my chicken. We waited for our meal to be prepared. So now at this point the veggies, rice, lo mein are done, and he starts to portioning out the food to entire table. Now, bear in mind, that my wife still has an empty plate since all of her food for supposedly being prepared in the back kitchen. So she just sat there looking at everybody eating their own food. Now that the steak has been cooked everyone liking, the chef starts chopping and placing everyone's steak, including mine and my kids - we all got a big plate of steak.
We looked at the hibachi table to see what was left in there was a little bit of chicken and a bunch of shrimp. My daughter and I looked at each other as we contemplated whether there was enough chicken for two or three people since it did not look like more than a single serving. Our fears proved correct. The chef gave the entire chicken to my daughter and zero for yours truly! Now I will admit, I ONLY reminded him as well as the original waiter 20 times that I wanted both - I guess it was not going to happen for us!
After everyone started to eat..me without my chicken and my wife with zero food, I was livid. We looked and finally found a manager who was dumbfounded and and ran back and forth 3 times to realize there was nothing, ZERO, food being cooked for my wife! We ended up getting her food after we were all done eating our dry, under-seasoned, steak.
This was by far the worst single disaster in a restaurant I have ever had the displeasure of visiting. They ended up comping us two meals (mine and wife's). Jeez, so nice of them!
I will never eat there again, and will make sure I do everything in my power to make sure no one else does either! What a joke. Stay away!
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