I set up appointment using online system selecting a rental car and a 7am time. Dropped off car at 6:30am as I had an 8am mtg in Scottsdale. No one even knew I had requested a car as they told me they don't get that information. Then why does the dealership ask. Wasting my time. Had to use the shuttle and get a ride to my mtg. Car in for 7500 mile oil change and wash which I had a coupon for that I gave them at check in. Angela called me about 9:30 or so telling me my car was done which I took to mean the oil was changed and it had been washed. The shuttle picks me up, I get to the dealership and cars oil changed but not washed. I guess they have a different definition of the term complete. They wanted me to wait another 10-15 min, I declined. Worst dealership I have ever dealt with. No follow up on issues after I purchased my car, 6 months in, they just don't care. Left messages for GM, Sales manager etc months ago with no follow through.